Terms and Conditions

General Provisions

These general terms and conditions regulate the procedure for concluding a purchase contract through electronic commerce and the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller, DEMI šport plus, s.r.o., with its registered office at Juraja Slottu 47, 917 01 Trnava, Slovak Republic, ID: 36531154, registered in the Commercial Register of the District Court Trnava, Section: Sro, Insert number: 37537/T (hereinafter referred to as the "seller"), and the buyer, the subject of which is the sale of goods on the seller's e-commerce website. The provisions of these general terms and conditions are an integral part of each purchase contract.

1. Seller Identification

DEMI šport plus, s.r.o.
Juraja Slottu 47, 917 01 Trnava
ID: 36531154

The company is registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert number: 37537/T

Tax ID: 2020159174
VAT ID: SK2020159174

Email address: sklad@demisport.sk
Telephone number: +421 911 657 163

Bank account: 511266947/0900, Slovenská sporiteľňa, a.s.
IBAN: SK4509000000005111266947 | SWIFT: GIBASKBX

Bank account: 2942087567/1100, Tatra banka, a.s.
IBAN: SK4611000000002942087567 | SWIFT: TATRSKBX

NOTICE: The company’s registered office address also serves for returning goods.

Supervisory authority:
Slovak Trade Inspection (SOI)

Inspectorate SOI for the Trnava Region
Pekárska 23, 917 01 Trnava 1
Department of Supervision
Tel. No.: 033/321 25 27, 033/321 25 21, Fax No.: 033/321 25 23
SOI Complaint Submission
State Veterinary and Food Administration of the Slovak Republic
Botanická 17, 842 13 Bratislava
Tel. No.: 02/ 602 57 212
State Veterinary and Food Administration

2. Method of Concluding a Purchase Contract

The seller's offer to deliver goods presented in the e-commerce platform is not a proposal to conclude a purchase contract (offer) in the sense of § 43a of the Civil Code, and the seller is not obliged to conclude a purchase contract with the buyer regarding this product. The product presentation in the e-commerce platform is for informational purposes only. The buyer sends the proposal to conclude a purchase contract to the seller in the form of a completed and submitted form located on the seller’s website, through which the buyer sends a proposal to conclude a purchase contract, the subject of which is the transfer of ownership of the goods designated by the buyer for the purchase price and under the conditions stated in this order (hereinafter referred to as the "order").

Before placing an order, the buyer has the option to return to the order form, where they can check and change the already filled-in data. Subsequently, after submitting the order, the buyer will receive an automatic notification of the acceptance of the order into the seller’s electronic system (hereinafter referred to as the "order acceptance"). All further information regarding their order may be sent to the buyer’s email address if necessary.

By submitting an order through the seller's e-commerce platform, the buyer agrees to receive the invoice electronically. The buyer is responsible for the correctness and full functionality of the email address provided in the order. At the buyer's request, it is possible to send the invoice in paper form.

The acceptance of the order is the acceptance of the buyer’s proposal to conclude a purchase contract by the seller. The acceptance of the order contains information about the name and specification of the goods whose sale is the subject of the purchase contract, information about the price of the goods and/or other services, information about the expected delivery time of the goods, the name and details of the place where the goods are to be delivered, and information about any price, conditions, method, and date of transport of the goods to the agreed place of delivery for the buyer, information about the seller (business name, registered office, ID, registration number in the commercial register, etc.), and possibly other necessary data.

The seller will subsequently send information to the buyer's email address that the buyer's order has been dispatched/sent.

The purchase contract is concluded upon delivery of the acceptance of the order in electronic form to the buyer. The purchase contract will be stored electronically by the seller for the necessary time and will be accessible to the buyer upon request. The seller fulfills the obligation to issue one copy of the purchase contract to the buyer immediately after concluding the purchase contract by emailing the acceptance of the buyer's order along with the attached general terms and conditions, with which the buyer agreed when placing the order in the e-commerce platform. The purchase contract and general terms and conditions are drawn up in the Slovak language, and the purchase contract can be concluded in the Slovak language. The seller has clearly, unambiguously, understandably, and unmistakably informed the buyer about the pre-contractual information regarding complaints, payment, business, transport, and other conditions in such a way that:

a) the main characteristics of the goods or the nature of the service in the scope appropriate to the communication means used and the goods or service are informed on the relevant catalog page of the seller’s e-commerce platform,
b) the business name and registered office of the seller are informed in these general terms and conditions, which are placed on the relevant subpage of the seller’s e-commerce platform,
c) the seller’s telephone number and other details that are important for the buyer's contact with the seller, especially the address of his electronic mail and fax number, if any, are informed on the relevant subpage of the seller’s e-commerce platform and in these general terms and conditions, which are placed on the relevant subpage of the seller’s e-commerce platform,
d) the address of the seller, where the buyer can file a complaint about goods or services, submit a complaint or other initiative, is informed in these general terms and conditions and the complaint procedure, which are placed on the relevant subpage of the seller’s e-commerce platform,
e) the total price of the goods or service, including value-added tax and all other taxes, or, if the price cannot be reasonably determined in advance due to the nature of the goods or service, the method by which the price will be calculated, as well as the costs of transport, delivery, postage, and other costs and charges, or, if these costs and charges cannot be determined in advance, the fact that the buyer will be required to pay them is informed on the relevant catalog page of the seller’s e-commerce platform,
f) the payment conditions, delivery conditions, the period within which the seller undertakes to deliver the goods or provide the service, information on the procedures for exercising and handling complaints, complaints, and suggestions of the buyer are informed in the relevant articles of these general terms and conditions and the complaint procedure, which are placed on the relevant subpage of the seller’s e-commerce platform,
g) information on the buyer’s right to withdraw from the purchase contract, on the conditions, period, and procedure for exercising the right to withdraw from the contract is informed in these general terms and conditions, which are placed on the relevant subpage of the seller’s e-commerce platform,
h) information on the provision of the withdrawal form from the purchase contract is informed in point 6 and in the appendix to these general terms and conditions, which are placed on the relevant subpage of the seller’s e-commerce platform; the seller also provided the withdrawal form from the purchase contract in the appendix to these general terms and conditions, which are placed on the relevant subpage of the seller’s e-commerce platform,
i) information that if the buyer withdraws from the purchase contract, they will bear the costs associated with returning the goods to the seller under § 10 par. 3 of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment of certain laws (hereinafter referred to as the "Act on Consumer Protection in Distance Selling"), and if they withdraw from the purchase contract, the costs of returning the goods, which, due to their nature, cannot be returned by post, is informed in point 6 of these general terms and conditions, which are placed on the relevant subpage of the seller’s e-commerce platform,
j) information on the circumstances under which the buyer loses the right to withdraw from the contract is informed in point 6 of these general terms and conditions, which are placed on the relevant subpage of the seller’s e-commerce platform,
k) information on the seller's liability for defects in goods or services under the provisions of § 622 and 623 of the Civil Code is informed in the complaint procedure, which is placed on the relevant subpage of the seller’s e-commerce platform,
l) information on the existence and details of the warranty provided by the manufacturer or seller under stricter principles than the provisions of § 502 of the Civil Code if the manufacturer or seller provides it, as well as information on the existence and conditions of assistance and services provided to the buyer after the sale of goods or provision of services if such assistance is provided, is informed in the complaint procedure, which is placed on the relevant subpage of the seller’s e-commerce platform,
m) information on the compatibility of electronic content with hardware and software, about which the seller knows or can reasonably expect to know, if appropriate, is informed on the relevant catalog page of the seller’s e-commerce platform,
n) information that the purchase contract will be stored electronically by the seller and is available to the buyer after the buyer requests it in writing is informed in these general terms and conditions, which are placed on the relevant subpage of the seller’s e-commerce platform,
o) information that the language offered for concluding the contract is the Slovak language is informed in these general terms and conditions, which are placed on the relevant subpage of the seller’s e-commerce platform,
p) information on the possibility and conditions of dispute resolution through an alternative dispute resolution system; the seller also provided a link to the alternative dispute resolution platform on the relevant subpage of the e-commerce platform, through which the consumer can submit a proposal to start an alternative dispute resolution.

If the seller has not fulfilled the obligation to inform about the payment of additional fees or other costs under letter e) or the costs of returning the goods under letter i) of these general terms and conditions, the buyer is not obliged to pay these additional costs or fees or the costs of returning the goods.

The general terms and conditions apply only to the purchase contract concluded between the seller and the buyer, who is a consumer within the meaning of § 2 letter a) of Act No. 250/2007 Coll. on consumer protection and on the amendment of the Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended. The general terms and conditions do not apply in cases where a person who is not a consumer intends to conclude a purchase contract with the seller. For the purposes of the Act, a consumer is only a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of their business activity, employment, or profession.

3. Rights and Obligations of the Seller

The seller is obliged to:

a) deliver the goods to the buyer in the agreed quantity, quality, and time and pack or equip them for transport in a manner necessary to preserve and protect them,
b) ensure that the delivered goods comply with the valid legal regulations of the Slovak Republic,
c) immediately after concluding the purchase contract, but no later than upon delivery of the goods, provide the buyer with confirmation of the conclusion of the purchase contract on a durable medium, such as via email,
d) deliver to the buyer, no later than with the goods, all documents necessary for taking over and using the goods (instructions in Slovak, warranty card, tax document).

The seller has the right to timely and proper payment of the purchase price from the buyer for the delivered goods.

If the seller is unable to deliver the goods to the buyer within the agreed time due to the depletion of stocks or unavailability of goods, the seller is obliged to offer the buyer a replacement or the possibility for the buyer to withdraw from the purchase contract (cancel the order). The buyer can withdraw from the purchase contract or cancel the order by sending an email to the seller. If the buyer has already paid the purchase price or part of it, the seller will refund the already paid purchase price or part of it within 14 days from the date of delivery of the email on withdrawal from the purchase contract or cancellation of the order to the buyer. If the buyer does not accept the replacement offered by the seller within a reasonable time or does not withdraw from the purchase contract, the seller is entitled to withdraw from the purchase contract by sending an email to the buyer.

4. Rights and Obligations of the Buyer

The buyer has been informed by the seller that the order includes the obligation to pay the purchase price.

The buyer is obliged to:

a) take over the ordered and delivered goods properly and on time,
b) pay the seller the agreed purchase price within the agreed due date, including delivery costs,
c) confirm the receipt of the goods to the courier with their signature or the signature of an authorized person.

The buyer has the right to the delivery of the goods in the quantity, quality, time, and place agreed by the contracting parties.

5. Delivery Conditions

The usual availability of goods with the expected delivery time to the buyer is stated for each product on the e-commerce website. The seller displays information on the usual availability of goods (in stock) in the e-shop. However, these information may change, and the seller does not guarantee the immediate availability of the offered goods and services. Unless the seller and the buyer agree otherwise in the purchase contract, the seller is obliged to deliver the item to the buyer without undue delay, but no later than 30 days from the date of concluding the purchase contract. If the seller does not fulfill his obligation to deliver the item within the period according to the first sentence, the buyer will request the seller to deliver the item within an additional reasonable period. If the seller does not deliver the item even within this additional reasonable period, the buyer is entitled to withdraw from the purchase contract.

The seller is entitled to invite the buyer to take over the goods even before the expiry of the delivery period agreed in the purchase contract.

The buyer is obliged to take over the goods at the place agreed by the seller or his representative authorized to deliver the goods and the buyer, agreed in the purchase contract or agreed otherwise before the delivery of the goods.

If the seller delivers the goods to the buyer at the place and within the time specified, the buyer is obliged to take over the goods personally or ensure that the goods are taken over by a person authorized to do so in their absence and to sign the delivery and handover protocol. The goods are considered delivered and taken over at the moment of delivery of the goods to the buyer. Delivery of the goods to the buyer means the delivery of the goods to the place, its takeover by the buyer or a third person authorized by the buyer, and signing of the delivery and handover protocol by the buyer or a third person authorized by the buyer.

The buyer is obliged to check the consignment, i.e., the goods as well as their packaging immediately upon delivery in the presence of the seller’s representative. In the event of a defect, the seller's representative is obliged to allow the buyer to make a record of the extent and nature of the defect, the correctness of which will be confirmed by the seller’s representative. Based on such a record delivered to the seller, the buyer can subsequently refuse to take over the delivered goods with a defect or confirm the delivery of the goods with a defect and subsequently make a complaint about the defects of the goods under the complaint procedure. If the buyer refuses to take over the delivered goods with a defect, all purposefully incurred costs for returning the goods to the seller are borne by the seller.

The buyer is entitled to withdraw from the purchase contract if the seller does not deliver the goods within the period specified in these general terms and conditions, and the seller is obliged to return the purchase price or part of the purchase price already paid by the buyer within 14 days of delivery of the withdrawal from the purchase contract.

When creating an order in the e-shop, the buyer chooses the method of delivery. The following delivery methods are available:

a) Personal pickup at the store at the company's registered office - the buyer will personally pick up the goods at the seller's store during opening hours.
b) Courier - the seller delivers the consignment to the buyer via courier to the selected delivery location. The goods are delivered by courier only on working days.

The buyer acknowledges and agrees to provide personal data in the scope of name and surname, correspondence address in the Slovak Republic, telephone number, email address to the delivery company ensuring transport and delivery of the consignment to the buyer on behalf of the seller, to the extent necessary for the delivery or easier delivery of the consignment.

6. Right to Withdraw from the Purchase Contract without Giving a Reason

If the seller cannot fulfill his obligations arising from the purchase contract due to stock depletion, unavailability of goods, or if the manufacturer, importer, or supplier of the goods agreed in the purchase contract has discontinued production or made significant changes that prevented the seller from fulfilling the obligations arising from the purchase contract or due to force majeure, or if, despite all efforts that can be reasonably required of him, he is unable to deliver the goods to the customer within the period specified in these general terms and conditions or at the price stated in the order, the seller is obliged to inform the buyer immediately and at the same time is obliged to offer the buyer a replacement or the possibility for the buyer to withdraw from the purchase contract (cancel the order). If the buyer withdraws from the purchase contract for the reasons stated in this point of these general terms and conditions, the seller is obliged to return the deposit already paid for the goods agreed in the purchase contract within 14 days from the delivery of the buyer’s notice of withdrawal from the contract.

According to the statutory regulation, you have the option to withdraw from the purchase contract by informing us, DEMI šport plus, s.r.o., tel. 0911 657 163, email sklad@demisport.sk, in writing or by email about your decision to withdraw from this contract in a clearly formulated statement in a way that does not raise doubts (e.g., by email or a letter sent by post), within 14 days from the day following the day you received the goods. You can use the attached sample withdrawal form, but it is not your obligation. If you use the withdrawal form, the seller is obliged to provide you with confirmation of the receipt of the withdrawal on a durable medium, by email, immediately upon receiving the withdrawal form.

The withdrawal period is considered to be maintained if the notice of withdrawal from the contract is sent to the seller no later than the last day of the period. Then, send the goods back to the company's registered office without undue delay and in any case no later than 14 days from the day you inform us that you are withdrawing from this contract:

DEMI šport plus, s.r.o.
Juraja Slottu 47
917 01 Trnava

The period is considered to be maintained if the goods are handed over for transport no later than the last day of the period. This period will also be maintained if you return the goods within this period at our company store DEMI šport plus, s.r.o. at the address Juraja Slottu 47, 917 01 Trnava. This does not apply if the seller proposed to collect the goods personally or through an authorized person. The buyer is obliged to deliver the goods to the seller complete with complete documentation, undamaged, preferably in the original packaging.

It is recommended to insure the goods. The seller does not accept cash on delivery shipments. The seller is obliged to return all payments received from the buyer under the purchase contract or in connection with it, including the costs of transport, delivery, postage, and other costs and charges, without undue delay, but no later than 14 days from the date of delivery of the notice of withdrawal from the contract. The seller is not obliged to return the payments to the buyer according to this point of these general terms and conditions before the goods are delivered to him or until the buyer proves that the goods have been sent back to the seller unless the seller proposes to collect the goods personally or through an authorized person.

The buyer has the right within this period to unpack and test the goods after receipt in a manner customary for shopping in a classic brick-and-mortar store, to the extent necessary to determine the nature, properties, and functionality of the goods. The buyer is only responsible for the reduction in the value of the goods resulting from handling the goods beyond what is necessary to determine the nature, properties, and functionality of the goods. The seller is entitled to unilaterally offset the claim for compensation for the resulting damage against the buyer's claim for the return of monetary funds received by the seller from the buyer. The consumer is not liable for a reduction in the value of the goods if the seller has not fulfilled his obligation to inform the consumer about the right to withdraw from the contract under § 3 par. 1 letter h) of the Act on Consumer Protection in Distance Selling.

The withdrawal period begins on the day when the buyer or a third person designated by the buyer, except the carrier, takes over all parts of the ordered goods, or if:

a) the goods ordered by the buyer in one order are delivered separately, from the day of receipt of the goods delivered last,
b) the goods consist of several parts or pieces, from the day of receipt of the last part or piece,
c) the goods are delivered repeatedly during a defined period under the contract, from the day of receipt of the first delivered goods.

The buyer can withdraw from the purchase contract, the subject of which is the purchase of goods even before the start of the withdrawal period.

If you want to return the product, send the goods to our company’s address:

DEMI šport plus, s.r.o.
Juraja Slottu 47
917 01 Trnava

The period will also be maintained if you return the goods at the company store DEMI šport plus, s.r.o. at the address Juraja Slottu 47, 917 01 Trnava.

The buyer bears the costs of returning the goods to the seller or to a person authorized by the seller to take over the goods, and if they withdraw from the contract concluded at a distance, also the costs of returning the goods that cannot be returned by post due to their nature. This does not apply if the seller has agreed to bear them himself or if he has not fulfilled his obligation under § 3 par. 1 letter i) of the Act on Consumer Protection in Distance Selling.

The seller is obliged to return all payments received from the buyer under the purchase contract or in connection with it, including the costs of transport, delivery, postage, and other costs and charges for the goods, without undue delay, but no later than 14 days from the date of delivery of the notice of withdrawal from the contract in the same way as the buyer used for his payment unless otherwise agreed with the buyer without charging the buyer any additional fees in this connection.

Except in cases where withdrawal from the contract is expressly agreed, the consumer cannot withdraw from contracts:

a) for the sale of goods made to the consumer’s specific requirements, goods made to measure, or goods intended specifically for one consumer,
b) for the sale of goods that are subject to rapid reduction in quality or spoilage,
c) for the sale of goods sealed in protective packaging that cannot be returned for health or hygiene reasons and whose protective packaging was broken after delivery,
d) for urgent repairs or maintenance, which the consumer has explicitly requested from the seller; this does not apply to contracts for services and contracts the subject of which is the sale of other goods than spare parts necessary for the repair or maintenance, if concluded during a visit by the seller to the consumer and the consumer did not order these services or goods in advance.

7. Delivery Reservation

Delivery of goods is carried out only within the Slovak Republic.

8. Shipping Costs

The price for shipping costs in the DEMI šport plus, s.r.o. e-shop, which the buyer is obliged to pay together with the payment of the purchase price, represents an amount starting from 3.50 € depending on the choice of the transport company and the total weight of the order. Payment upon delivery by cash on delivery is charged at 1.20 €.

If the shipment is carried out in several stages for technical or logistical reasons, we charge postage and packaging only once.

9. Acquisition of Ownership and Transfer of Risk of Damage to the Goods

Until the full payment of the purchase price, the goods remain the property of DEMI šport plus, s.r.o., and the buyer acquires ownership of the goods only upon full payment of the purchase price.

The risk of damage to the goods passes to the buyer at the time when the buyer or a third person authorized by the buyer takes over the goods from the seller or his representative authorized to deliver the goods, or if they do not do so in time, then at the time when the seller allows the buyer to dispose of the goods and the buyer does not take over the goods.

10. Payment Terms

The purchase price for the goods agreed in the purchase contract between the seller and the buyer is stated in the acceptance of the order. The buyer is obliged to pay the seller the purchase price for the agreed goods within the period according to the purchase contract, but no later than upon receipt of the goods. If the buyer does not pay the seller the full purchase price until the moment of delivery of the goods to the delivery place, the seller is entitled to refuse the delivery of the goods to the buyer. All announced price promotions are valid only until stocks are depleted or until the end of their duration. The buyer chooses the payment method bindingly when creating the order, as not all payment methods are available for all shipping methods or groups of goods – the e-shop automatically allows selecting only the payment method possible in the given configuration when creating the order. DEMI šport plus, s.r.o. reserves the right to exclude certain payment methods in individual cases.

Payment options:

Cash on delivery: Pay for the goods upon receipt in cash.
Advance payment by bank transfer: Payment by bank transfer is an advance payment method, i.e., the goods are sent after the financial resources are credited to the account of our company DEMI šport plus, s.r.o. All information regarding the payment by bank transfer will be sent to you by email after placing the order.
Personal pickup: Pay for the goods upon personal pickup at our store. Cash or card payment is possible for personal pickup.

Payment by sending cash or checks to the company is unfortunately not possible. We exclude any liability for loss.

11. Final Provisions

These general terms and conditions come into force and effect on 25.5.2018.

These general terms and conditions in the version valid and effective on the day of concluding the purchase contract are an integral part of the purchase contract.

The contracting parties agreed that communication between them will be carried out in the form of email messages.

If the buyer is not satisfied with the way the seller handled his complaint or believes that the seller violated his rights, he has the option to contact the seller with a request for remedy. If the seller responds to the request for remedy dismissively or does not respond within 30 days from the date of its sending, the buyer has the right to submit a proposal to start alternative dispute resolution of his dispute under § 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on the amendment of certain laws. The relevant subject for alternative resolution of consumer disputes with the provider is the Slovak Trade Inspection, Inspectorate SOI for the Trnava Region, Pekárska 23, 917 01 Trnava 1, SOI or another relevant authorized legal entity registered in the list of subjects of alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic (the list is available at MH SR).

For relationships not regulated by these general terms and conditions, the relevant provisions of the Civil Code, Act No. 250/2007 Coll. on consumer protection and on the amendment of the Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended, Act No. 22/2004 Coll. on electronic commerce and on the amendment and supplementation of Act No. 128/2002 Coll. on state control of the internal market in consumer protection matters and on the amendment and supplementation of certain laws as amended by Act No. 284/2002 Coll. as amended, and Act No. 102/2014 Coll. on consumer protection in distance selling.

Before submitting the order, the buyer will be asked to confirm that they have read, understood, and agreed with these general terms and conditions in their entirety. The conditions for processing personal data and the specification of specific personal data with their processing are contained on our website shop.olympic.sk in the Privacy Protection section.

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